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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Julie Last

November 8, 2026

5 out of 5 rating by Julie Last
"Extremely accommodating and super friendly service every time."
We responded:
"Julie, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Vicki Miller

November 5, 2026

5 out of 5 rating by Vicki Miller
"I have been with State Farm for well over 30 yrs. I have been with Shields State farm for many years this office is wonderful. Lisa M. Has been such a help to me over the years. She is definitely an asset to this office.
Keep up the great work!!"
We responded:
"Thank you Vicki for the 5 star review. We are fortunate to have such great customers and a dedicated staff available to help at any time! "
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Marisela Sierra

November 4, 2026

5 out of 5 rating by Marisela Sierra
"They are great.Debbie and lisa and staff are good"
We responded:
"We are happy to hear about your great experience with our staff. They are ready to help whenever needed. Thanks so much!"
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Emma and Mari s

November 4, 2026

5 out of 5 rating by Emma and Mari s
"Debbie has always been so helpful each time I call or have any questions. If you looking for an insurance agent please see Chris."
We responded:
"Thanks for the great review. Appreciate our loyal customers and great staff who take care of them!"
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Brad Ball

October 29, 2026

5 out of 5 rating by Brad Ball
"The team is super friendly and always very helpful!"
We responded:
"Thanks for the review, Brad! Always enjoy visiting with you when you drop by the office."
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Candice Klaas

October 29, 2026

5 out of 5 rating by Candice Klaas
"Debbie was fast and amazing! She took the time to call on my behalf and also call me to explain the next step for my claim. Debbie also was so helpful on changing my address. And also call me right away when she realized that I had home owner insurance. When I sold my house. So that I wouldn’t be charged for service that I no longer needed. I would recommend anyone to go into shields State Farm and talk to Debbie for any and all insurance needs!!"
We responded:
"Thanks for the kind words about Debbie and our office. We take pride in helping people throughout the claim process and with all their insurance needs. We appreciate you."
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Michael payton

October 28, 2026

5 out of 5 rating by Michael payton
"Very good"
We responded:
"Michael:
Thanks for the 5 star review. We appreciate you and are here to help anytime. "
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Milo

October 13, 2026

5 out of 5 rating by Milo
"Great job and will surely come back."
We responded:
"Enjoyed visiting with you about your coverage. Am excited to help with your home insurance when you find the perfect fit!"
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Cindy Rice

September 9, 2026

5 out of 5 rating by Cindy Rice
"I got State Farm 2 years ago when I bought my condo. I got a great rate when I combined my car. I had to call/text them 2 times since then while their office was closed. I left messages and they got right back to me, when their office was closed! I'm so happy with their service and that they are local."
We responded:
"Thanks so much for the kind words. We appreciate you and will always do our best to take care of our wonderful customers!"
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Rachael Thompson

August 20, 2026

5 out of 5 rating by Rachael Thompson
"We won’t go anywhere else! Lisa is beyond helpful, and very knowledgeable!"
We responded:
"Thanks so much for your review. Lisa and staff are fantastic and are here to help everyday!"
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Shelia Drummond

August 13, 2026

5 out of 5 rating by Shelia Drummond
"They are always on top of any questions we have always checking to make sure our rates are the best for us the claim we had was handled efficiently n quickly"
We responded:
"We are so happy to help and glad your claim was handled quickly. "
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Adrea Bennett

August 7, 2026

5 out of 5 rating by Adrea Bennett
"Amazing prices and response time. I was so incredibly impressed from my first phone call to the moment I signed my new auto and home policies with Shields agency."
We responded:
"Thank you so much for the wonderful review. We are excited to work with you and do not hesitate to reach out if we can ever be of assistance. "
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Teresa Shriver

July 31, 2026

5 out of 5 rating by Teresa Shriver
"Thank you Debbie and the rest of the staff!
Great office and caring staff. Would highly recommend!!!"
We responded:
"Thank you so much for the kind words. We are surely blessed with a great staff and the best customers!"
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Kelly Nelson

July 17, 2026

5 out of 5 rating by Kelly Nelson
"Great agency with a friendly group. Make you feel like family and a painless process, for a necessity."
We responded:
"Thanks for the nice review. Enjoy working with such great customers. We appreciate you."
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Tonja Ames

July 13, 2026

5 out of 5 rating by Tonja Ames
"I have been with State Farm for over 35 years. They ha e insured our Houses, Cars and Life Insurances. Wonderful family to have taking care of all your insurance needs. Chris is fantastic and will help you with all your needs!"
We responded:
"Toni:
It has been a pleasure to work with you since the beginning! Many times friends become customers, and many times customers become friends! We appreciate you."
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Rylie Carlson

July 10, 2026

5 out of 5 rating by Rylie Carlson
"Lisa was super helpful and was able to swiftly get me on my insurance policy!"
We responded:
"We sure appreciate your kind words. We are always here to help, so reach out anytime!"
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Dawn Bower

July 8, 2026

5 out of 5 rating by Dawn Bower
"We received top notch service from Lisa, and she was able to set us up right away to meet a deadline. People in the office are very kind and fun, and our auto insurance rates were cut almost in half!!"
We responded:
"We are so happy we were able to help with your unsurance and save you some money. Lisa and the rest of us are here to help anytime! Thanks again."
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Tonya Murphy

July 4, 2026

5 out of 5 rating by Tonya Murphy
"We love Lisa!"
We responded:
"Lisa is the best! Thanks for the great review."
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Natalie Murphy

July 3, 2026

5 out of 5 rating by Natalie Murphy
"Lisa Miller is the best agent ever!!!"
We responded:
"Lisa is awesome! Thanks for the wonderful review."
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Paul Carlson

June 25, 2026

5 out of 5 rating by Paul Carlson
"Excellent service!!"
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Theresa Brock

June 24, 2026

5 out of 5 rating by Theresa Brock
"I'm very happy with the service that Debbie gave. She gave me time and has patience listening with all my questions. She is amazing!"
We responded:
"Thank you so much for the wonderful review. We are so happy to help with your insurance. "
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Jeanne Trowbridge

February 19, 2026

5 out of 5 rating by Jeanne Trowbridge
"We've been with State Farm for 30 years (with 2 other local agents) and we're now with Chris' office and we couldn't be happier! We met in person with Lisa (and Chris) as soon as we got transferred, and they are just the nicest people ever. They went over each one of our policies with a fine tooth comb, and made recommendations of what to add, what to remove, what to tweak. Friendly, professional, and attentive. So glad we made the switch!!"
We responded:
"It was so nice to meet and visit with you! "
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alpine pinewoods

November 22, 2025

5 out of 5 rating by alpine pinewoods
"I’ve been with State Farm for over a year now. I recently spoke with Debbie Shields and she helped me with some quotes on a few different vehicles. She was fast and efficient and gave me lots of laughter while on the phone with her. Thank you all at Chris Shields State Farm.

Andrea Johnson"
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Sherry Fry

November 20, 2025

5 out of 5 rating by Sherry Fry
"Very professional and patient, always ready to answer your questions. Quick to call back when message is left."
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Ricky Barton

November 13, 2025

5 out of 5 rating by Ricky Barton
"Very satisfied with their customers service, they are willing to go the extra mile to resolve any problems or questions you have. I would highly recommend this Agency to anyone looking for an Insurance company."